Terms & Conditions

Last updated: July 2026

§ 1 Scope and Provider

(1) These Terms and Conditions (“T&C”) apply to all orders placed through the online shop at alpenpeptides.at.

(2) Provider and contractual partner is:
Nelvix OÜ, Tornimäe tn 5, 10145 Tallinn, Estonia
Registrikood: 17535113 · VAT: EE102999501
Email: alpenpeptides@gmail.com

§ 2 Target Audience – Research Use Only

(1) Our offer is directed at scientific research institutions, universities, laboratories, research-driven companies, qualified commercial resellers and private individuals with legitimate research interests.

(2) By placing an order, the customer confirms that the products will be used solely for legitimate research purposes and in compliance with all applicable laws in the customer’s country.

(3) The customer is responsible for proper storage and handling. Any misuse is prohibited.

§ 3 Conclusion of Contract

(1) The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to submit an offer.

(2) By clicking the “Place order” button, the customer submits a binding offer to purchase the products in the shopping cart.

(3) The contract is concluded when we accept the order by separate order confirmation via email or by shipping the goods. The automatic order receipt confirmation does not constitute acceptance.

(4) We reserve the right to reject orders without stating reasons, in particular in case of doubt regarding the customer’s research qualification or suspected misuse.

§ 4 Prices and Payment

(1) All prices are quoted in Euro including statutory VAT where applicable. For intra-Community supplies to VAT-registered businesses with a valid VAT ID, invoicing follows the reverse-charge procedure.

(2) Payment methods available: credit or debit card, Apple Pay or Google Pay. The payment methods shown in the checkout process are decisive.

(3) The invoice amount is due for payment upon conclusion of the contract.

§ 5 Delivery and Shipping

(1) Delivery is made within the European Union and to selected third countries. Specific shipping costs and delivery times are displayed during checkout.

(2) Orders above €100 are shipped free of charge within the EU.

(3) The risk of accidental loss and deterioration of the goods is governed by statutory rules. In case of dispatch to a business customer, risk passes upon handover to the carrier.

(4) The customer is solely responsible for obtaining all permits required for import and use of the products in their country. Any customs duties, import VAT or other charges shall be borne by the customer.

§ 6 Retention of Title

The delivered goods remain our property until full payment of the purchase price has been received.

§ 7 Warranty and Liability

(1) Statutory warranty rules apply.

(2) Obvious defects should be reported within a reasonable period after receipt of the goods to allow prompt processing.

(3) Our liability is limited to intent and gross negligence. For slight negligence, we are only liable for breach of essential contractual obligations and only up to the amount of foreseeable, typical damages.

(4) Any liability for damages arising from improper use of the products – in particular ingestion, injection, application to humans or animals or use outside qualified research laboratories – is entirely excluded.

(5) The above limitations of liability do not apply in case of injury to life, body or health or in case of claims under product liability laws.

§ 8 Right of Withdrawal

Consumers are entitled to a statutory right of withdrawal for distance contracts. Details, statutory exclusions (e.g. for opened, sealed or reconstituted products for hygiene reasons) as well as the model withdrawal form can be found in our Refund & Return Policy.

§ 9 Data Protection

Personal data is processed in accordance with our Privacy Policy.

§ 10 Contract Language and Contract Storage

(1) The contract may be concluded in German or English. The language in which the checkout process was completed shall be authoritative.

(2) The contract text (order data and Terms) is stored by us and sent to the customer together with the order confirmation by e-mail. After conclusion of the contract, the individual contract text is no longer available via our website for security reasons; the currently valid Terms can be viewed and downloaded at any time at /en/terms-and-conditions.

(3) The ordering process consists of the following steps: (a) selecting products and adding them to the cart, (b) opening the checkout and entering order, delivery and payment details, (c) reviewing all information on the order summary page, (d) placing a binding order by clicking the “Place order” button. Input errors may be corrected before submission by editing the input fields or leaving the checkout process.

§ 11 Final Provisions

(1) The law of the Republic of Estonia applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law shall only apply insofar as it does not deprive the consumer of the protection of mandatory provisions of the law of the state of their habitual residence.

(2) If the customer is a business, the exclusive place of jurisdiction for all disputes shall be Tallinn, Estonia. For consumers, statutory jurisdictions apply.

(3) Should individual provisions of these T&C be or become invalid, the validity of the remaining provisions shall remain unaffected.