Refund & Return Policy

Right of Withdrawal for Consumers

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Nelvix OÜ, Tornimäe tn 5, 10145 Tallinn, Estonia, e-mail: alpenpeptides@gmail.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusions from the Right of Withdrawal

The right of withdrawal does not apply, by law, to the following contracts:

• Supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and were unsealed after delivery (this applies in particular to opened or reconstituted vials, bottles and ampoules).
• Supply of goods made to the consumer’s specifications or clearly personalised.
• Supply of goods which are liable to deteriorate or expire rapidly.

Model Withdrawal Form

If you want to withdraw from the contract, please complete this form and return it to us.

To: Nelvix OÜ, Tornimäe tn 5, 10145 Tallinn, Estonia, e-mail: alpenpeptides@gmail.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
__________________________________________________
Ordered on (*) / received on (*): __________________
Name of consumer(s): __________________
Address of consumer(s): __________________
Signature of consumer(s) (only if this form is notified on paper): __________________
Date: __________________

(*) Delete as appropriate.

Return Procedure

Please contact us before any return at alpenpeptides@gmail.com stating your order number so we can coordinate the process. For justified complaints (transport damage, incorrect delivery, product defects) we cover the return shipping costs.